Returns & Exchanges

At Total Bourbon, we strive for complete satisfaction with every bottle; however, due to the perishable and regulated nature of spirits, returns are generally restricted to damaged or incorrect shipments. Please inspect your order upon arrival and contact us within 48 hours if there are any issues.

1

Report Issue

Email our support team within 48 hours of delivery with your order number and clear photos of the damaged bottle or incorrect item.

2

Verification

Our quality assurance team will review your claim and provide a Return Merchandise Authorization (RMA) number if the request meets our safety guidelines.

3

Secure Packaging

Place the unopened item back in its original specialized shipping container to ensure it is protected during the return transit.

4

Refund Processing

Once the return is received and inspected at our warehouse, we will issue a full refund to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing